Telestrada and dedicated applications - why integrate call handling?

Telestrada and the power of dedicated solutions

Many cloud telephony providers offer satisfactory "softphones" or VoIP desk phones. The problem arises when we need to combine telephony data with unique identifiers of our co-workers, partners or a dedicated industry classification not provided by the operator.

This is where dedicated programming steps in for a system (such as Telestrada)!

Desktop Application for handling Telestrada API

We built software for our clients that literally hangs as a notification from the system tray in Windows, listening for calls via an API provided by Telestrada.

What benefits came from this rollout?

• •Main desks instantly gained visualization of incoming calls without delay.
• •The logic module merges the received number with a huge external database list. The employee picking up the phone immediately sees the industry the caller originates from (e.g., "Production", "Transport", "Site Manager No. 32").
• •It also identifies the assigned Sales Rep operating on that number, simplifying transfers.

Beyond standard Telephone Reports

Most of us know operator billings containing dozens of pages of dates and numbers.

By hooking the Telestrada system under dedicated SyncPartner algorithms, you get a personalized data extractor in Excel/CSV form. What does this mean for your managers?

• •Automatic extraction of average call turnarounds per month for a specific pre-chosen customer category.
• •A tool tracking "How long a given Sales Rep HAS NOT CALLED" a client covered by a permanent cooperative agreement, suggesting an urgent follow-up task.

Don't limit yourself to standard panels. Tailor your telecommunications with integrations and dedicated apps from SyncPartner.